Frequently Asked Questions:
We understand you may have questions regarding your new purchase. We have attempted to answer some of our most frequently asked questions for you.
Q: What is more durable, leather or fabric?
A: Usually leather if you look after it properly, which means cleaning and conditioning it regularly.
Q: What are the frames made of?
A: The leather suites have hard wood and ply wood frames. The custom made suites have ply wood and furniture grade pine frames.
Q: What sort of foam do you use in the seats and backs?
A: Seats have pocket springs for more durability but you can have straight foam if desired. Backs are either foam or loose fill depending on your requirements.
Q: What feet can we have on our suite?
A: Many styles in metal and wood are available.
Q: Can we have the suites made longer?
A: Yes, the traditional, commercial and contemporary suites can be made wider or narrower by as many seat sizes as required. The custom made suites can be made to your exact measurement.
Q: What type of leather is it?
A: Cow leather on all suites except on the Chesterfields where buffalo is used with the washed off look. Buffalo is also available on all suites in the full colour range. Your also have a choice of Semi-Analines and bonded leather if this is required.
Q: Can I get a suite in any colour?
A: Yes, a wide range of colours are available.
Q: Can you deliver?
A: Yes, delivery service is available most times including weekends. For country and interstate customers there are a number of companies we use to deliver your lounge.
Q: Do you provide a warranty?
A: Yes we do offer a 10 year warranty on the frames and a 5 year warranty on materials. It is difficult to offer anything longer as there is no guarantee how the consumer will treat the lounge. This can have a major impact on the expected life of the lounge if it is not cared for properly.
Q: What happens if there is a problem with my suite and I live somewhere other than Brisbane?
A: We will arrange for a local upholsterer to come and fix the problem if it is within the terms of the warranty.
Q: Where is the leather from?
A: All our leather is from an Italian owned tannery that supplies our manufacturer in Malaysia.
Q: How do I look after the leather?
A: Generally, a quick clean with a damp cloth once or twice a week is necessary to remove sweat or oils that can dry out the leather, and then three or four times a year, clean the whole suite with a leather cleaner and afterwards use a leather conditioner to keep the leather supple.
Q: Are the leather suites available in fabric?
A: Yes, all suites are available in Warwick and Mokum Fabrics.
